Tvajee Privacy Policy — Your Data, Our Responsibility

Welcome to Tvajee. This Privacy Policy explains what information is collected when you use the Tvajee platform, how that information is used, and the steps we take to keep it secure.

Tvajee believes that user privacy is a fundamental right. We are always transparent with our users about how their information is handled. By using the Tvajee platform, you are considered to have accepted the terms of this Privacy Policy.

This Privacy Policy applies to Tvajee's website, mobile application, and all associated services. We may update this policy from time to time, so we recommend visiting this page regularly.

Tvajee collects the following types of information to improve service quality and provide a safe experience. We always follow a "minimum necessary" principle when it comes to data collection.

Tvajee also automatically collects certain technical information — such as which pages you visited and for how long, and which buttons you clicked. This data is collected entirely anonymously and is used solely to improve the quality of our services.

Tvajee uses the information collected for the purposes listed below. Each purpose is fully transparent and directly related to your service experience:

• Account Management: To complete registration, login, and account verification.
• Transaction Processing: To process deposits and withdrawals securely.
• Security Verification: To detect fraud, money laundering, and unauthorized access.
• Customer Support: To address your complaints and inquiries.
• Responsible Gaming: To identify potentially problematic gaming behavior and provide appropriate support.
• Legal Obligations: To meet regulatory reporting and legal requirements.
• Service Improvement: To enhance and personalize your experience on the platform.

Tvajee does not sell or rent your personal information for commercial purposes. However, certain data may be shared in the following limited circumstances:

• Payment Processor: Necessary financial information is shared with authorized payment partners to process transactions.
• KYC Verifier: Certain data is shared with licensed verification providers for identity verification purposes.
• Law Enforcement Agencies: Certain information may be required to be disclosed under a court order or other legal obligation.
• Security Auditor: Limited data is shared with independent audit firms to ensure platform security.

In all of the above cases, third parties are required to sign a strict confidentiality agreement. They may only use the information received for the specified purpose — nothing else.

Tvajee uses industry-leading security technology to protect your personal information. Our security infrastructure operates across multiple layers:

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to secure account access.
• Firewall Protection: An advanced firewall system protects our servers from cyber attacks.
• Regular Security Audits: Regular system audits are conducted by independent security experts.
• Encrypted Database: All data stored on our servers is kept in encrypted format.
• Access Logging: A complete log is maintained of who accessed what information and when.

Tvajee uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. Tvajee uses the following types of cookies:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To collect platform usage statistics — data remains anonymous.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain key features on the platform.

Tvajee does not retain your information longer than necessary. Retention periods are determined based on the type of data:

• Account Information: For the duration of the active account and up to 5 years after closure (as required by legal obligations).
• Financial Transaction Records: Up to 7 years, in accordance with regulatory requirements.
• KYC Documents: Up to 5 years after verification.
• Gaming History: For the duration of the account, for Responsible Gaming monitoring purposes.
• Support Conversations: Up to 2 years after the issue is resolved.

Tvajee respects your right to data privacy. You have the following rights and may exercise them at any time:

To exercise any of these rights, please contact our support team. We will process your request within 30 days.

Tvajee strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors. Age verification is mandatory at registration.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age verification is completed through KYC verification.
• If we become aware that a child's data has been collected inadvertently, it will be deleted immediately.

Tvajee may update this Privacy Policy from time to time. We will always be transparent about any changes and will notify users in a timely manner.

• For significant changes, a notification will be sent to the registered email address.
• The effective date of the updated policy will be clearly displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to request account closure.

To view a previous version of the Privacy Policy, please contact our support team.

If you have any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated data protection team. We are committed to responding to all inquiries promptly and effectively.

Once a complaint is received, we follow the process below:

• Step One: An acknowledgment of receipt will be sent within 48 hours.
• Step Two: Investigation & assessment — within 7 business days.
• Step Three: Final resolution & response — within 30 days.