Responsible Gaming Policy

At Tvajee Responsible Gaming
Our commitment

Gaming should be fun, not stressful. Tvajee believes every player's mental and financial wellbeing comes first. Our responsible gaming tools and support are here to help you enjoy a balanced, controlled gaming experience.

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Our Responsible Gaming Tools

We offer a range of effective tools to support responsible gaming at Tvajee

Deposit limit setting

You can set your own daily, weekly, or monthly deposit limit in BDT. Limits take effect immediately and help you stay directly in control of your budget.

Session Time Limit

Decide in advance how long each session will last. Once the time is up, the system will automatically send you an alert, making it easier to take a break.

Temporary Break

If you need to step back for a while, you can temporarily close your account for 24 hours, 7 days, or 30 days. During this period, logging in or placing bets will not be possible.

Permanent Exclusion Feature

If you feel you need a long-term break from gaming, choose the permanent Self-Exclusion option. Once activated, your account cannot be reinstated before the specified period ends.

Gaming History Review

You can view your betting history, win/loss records, and spending patterns at any time. It is the most effective way to understand your own gaming habits.

24/7 Support Service

Our support team is always on hand for any responsible gaming concerns. Reach us via live chat or email at any time.

What is Responsible Gaming?

Responsible Gaming means enjoying gaming as a healthy and controlled form of entertainment. At Tvajee, responsible gaming is not just a policy — it is our core philosophy. We believe gaming is most enjoyable when players participate consciously, within a set budget, and purely for entertainment.

Responsible gaming does not mean playing less. It means staying in control of your own decisions while you play — not letting financial pressure or emotional distress drive your choices. At Tvajee, we provide everything from technical tools to human support to help you game responsibly.

Keep in mind: Gaming is entertainment. It should never be seen as a source of income or a solution to financial problems. Responsible gaming means keeping it exactly that — entertainment.

Why is responsible gaming important?

Online gaming is an exciting form of entertainment, but it comes with real risks. Without proper awareness and self-control, gaming can develop into a habit that negatively affects your personal, family, and financial life. Tvajee promotes responsible gaming because we genuinely care about the long-term wellbeing of our players.

Statistics show that a portion of online gaming users across the world have struggled with excessive gaming at some point. This trend is increasingly evident in Bangladesh as well. That's why Tvajee has made responsible gaming a core part of the platform from day one.

  • Reduces stress and anxiety, and keeps gaming enjoyable
  • Protects you and your family from financial harm
  • Helps maintain healthy and positive family relationships
  • Helps you maintain balance across work, study, and social life
  • Builds a positive long-term relationship with gaming

Signs of Problem Gaming

It can be hard to recognise on your own when gaming habits are becoming a problem. Watch for the signs below — if any of them apply to you or someone you know, it may be time to seek support.

  • Spending beyond your budget and regretting it afterward — only to repeat the same behavior next time
  • The tendency to keep placing larger bets in an attempt to recover lost money
  • Hiding your gaming activity or lying to family and friends about it
  • Feeling restless, irritable, or uncomfortable when unable to game
  • Neglecting work, studies, or family responsibilities in favour of gaming
  • Taking on debt or dipping into savings to fund gaming
  • Repeatedly trying to cut back on gaming but failing to do so
  • Using gaming as an escape from emotional problems or loneliness
Important: If you recognise one or more of the signs above in yourself, do not wait — contact our support team or activate the Self-Exclusion option. Asking for help is a sign of strength.

Tvajee's Responsible Gaming Tools

To promote responsible gaming at Tvajee, we have built a set of practical tools you can access directly from your account settings.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Reductions take effect immediately.

Bet Limits

Set a limit on the amount you can wager per bet or within a given time period.

Loss limit

Set a limit on how much you can lose within a given time period — you'll receive an automatic alert if you reach it.

Cooling-Off Period

Take a temporary break of 1 to 42 days. During this period, placing bets or making new deposits will not be possible.

Practical Tips for Healthy Gaming

Responsible gaming goes beyond using tools. Building a few simple habits can make your gaming experience more enjoyable and far less risky.

  • Set a budget before you start playing and do not exceed it under any circumstances
  • Treat any money you lose as the cost of entertainment — don't try to win it back.
  • Take at least a 10-minute break every hour and stay physically active.
  • Avoid gaming right before bed to protect the quality of your sleep.
  • Avoid gaming when you're feeling stressed or down.
  • Share your gaming experience openly with family and friends — don't keep it hidden.
  • Spend time on hobbies and social activities outside of gaming
  • Review your gaming history at least once a month.

Protection of Minors

Tvajee strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and valid proof of age must be submitted as part of the KYC process.

  • Date of birth verification is mandatory at registration
  • Suspicious accounts are subject to additional verification.
  • Parents can use parental control software to restrict access
  • If a minor has accidentally created an account, notify the support team immediately.
For parents: Use software such as Net Nanny or Kaspersky Safe Kids to restrict access to gaming sites on your device. Keep your password secure.

Support & Contact

Our dedicated responsible gaming support team is always available. Whether you are struggling yourself or concerned about someone you know, you can reach us through the channels below.

  • Live Chat: Support team available 24 hours a day, 7 days a week
  • Email: [email protected] — we typically respond within 24 hours
  • Set limits or activate Self-Exclusion directly from your account settings

Remember, asking for help takes courage. Responsible play at Tvajee is the right of every member, and we are always committed to standing by your side.

How to Set Limits want to?

Activate your responsible gaming settings in just a few simple steps.

1

Log In

Log in to your Tvajee account and click the profile icon in the top right corner.

2

Open Settings

Go to your account settings menu and look for the "Responsible Gaming" section.

3

Select a Limit

Deposit Limit, Session Time, Loss Limit, or Self-Exclusion — choose whichever suits your needs.

4

Confirm

Save with an amount or time limit. Reducing a limit takes effect immediately.

Frequently FAQ

Common Questions About Responsible Gaming

Not at all. Responsible gaming tools are for every type of player. Even those who play regularly and healthily can use Deposit Limits or Session Timers to make their experience even more enjoyable. Responsible gaming at Tvajee is about staying aware — not about being in crisis.

Yes. At Tvajee, reducing your deposit limit takes effect immediately. However, increasing a limit may require a waiting period of 24 to 72 hours — this is intentional, to prevent limits from being raised on impulse.

Any balance remaining in your account when Self-Exclusion is activated will be returned according to the standard process. Contact our support team for details. Reactivating your account before the exclusion period ends is not possible.

You can reach out to our support team directly. A request to close an account or impose limits on behalf of someone else can be submitted. Seeking guidance from a professional counsellor is the most effective step you can take.

Tvajee verifies age at registration and requires mandatory ID verification through its KYC process. No one under 18 can open an account. Any account suspected of underage use may be suspended at any time, and legal action will be taken if necessary.

A Cooling-Off Period is a short-term break of 1 to 42 days that ends automatically when the period expires. Self-Exclusion is a longer-term measure — typically from 6 months up to 5 years — and cannot be reversed before the period ends. Self-Exclusion is the more appropriate option for serious concerns.
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Join Tvajee and enjoy a gaming experience that is safe, transparent, and genuinely fun. Our responsible gaming tools are always by your side.

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